Building a Tech-Driven Health Plan

The chapter explores the origins of the desire to build a health plan rooted in the experience of the online gaming industry. The speakers highlight the importance of incentives and the Affordable Care Act in their journey. They discuss the challenges of building a health plan in a revenue-dominated industry and the decision-making process behind technology components. Additionally, the chapter explores the application of AI in the health plan industry and the potential for machine learning to improve outcomes.