Sonos CEO discusses the Arc and customer backlash over leaving old products behind
The Vergecast
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Navigating Consumer Expectations in Audio Technology
This chapter explores the challenges of product integration and customer feedback regarding the S1 products and the Arc. It addresses issues such as the elimination of the Recycle Mode in response to user concerns and the evolving expectations surrounding the longevity of audio devices. The discussion also emphasizes the importance of sustainability, adaptability, and the balance between modern smart features and traditional product durability.
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