The Fundamental Misunderstanding of Culture

Cultural intelligence, cultural agility is the first step to improving your performance in a new environment. You don't see something unless your brain is kind of looking to potentially see it. So that's number one, you absolutely need to know something about the inner individuals with whom you're inner acting. The other one though, is build out those competencies so that when you're in that new and novel situation th that isn't easy for you to interpret or you keep making mistakes.