3min chapter

Grit cover image

SVP Sales at Affirm, Eric Morse: Exploring The Partnership Between Engineering and Sales

Grit

CHAPTER

Is NPS the Consumer Version of Net Retention?

The consumer mentality is literally baked into if i miss a payment, i have to pay payment plus. People tend to pay a firm back earlier than some of the other debt they have because they don't want to lose access. The stick is, ha, i'm sorry, we can't underwrite you again. Not i'm going to charge you fees. And that's really what the companyhas founded on.

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