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Special: Interviewed by Tom Leung, FiresidePM, about challenges in product manag

Global Product Management Talk

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Getting Out of the Building and Getting Insights From Customers

Pms: It's easy to lose track of that. We all get busy with all the demands of our job and not make it to those sessions any more. Snap on tools' director of innovation is with customers four days a week. He cycles through product people in the organization ranks, like, hey, tom, were going to hasben three days in nebraska watching the team install winterm bines. And next week he's picking someone else up and says, hay, we're going over herean that's how they lead innovation.

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