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Explainable AI vs. Understandable AI

AI Knowhow

CHAPTER

Empowering Customer Experience with AI

This chapter delves into how AI can enhance customer service by empowering agents and reducing mundane tasks. Through personal anecdotes and discussions of AI's role, the speakers advocate for technology to streamline interactions and improve customer satisfaction. Additionally, the conversation draws parallels between AI's function in multiple domains, including journalism, emphasizing the collaborative potential of AI without compromising human creativity.

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