
Explainable AI vs. Understandable AI
AI Knowhow
Empowering Customer Experience with AI
This chapter delves into how AI can enhance customer service by empowering agents and reducing mundane tasks. Through personal anecdotes and discussions of AI's role, the speakers advocate for technology to streamline interactions and improve customer satisfaction. Additionally, the conversation draws parallels between AI's function in multiple domains, including journalism, emphasizing the collaborative potential of AI without compromising human creativity.
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