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Susan Cain on “Quiet: The Power of Introverts in a World That Can’t Stop Talking”

The Next Chapter by American Express Business Class

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The Introverted Negotiator

CNN's John Sutter talks about a time when he was the lead negotiator on behalf of one of his legal clients. His opponents were taking this stereotypical, extroverted approach to negotiating. He countered that bombastic style with your own more quiet, but still firm, kind, polite style.

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