This chapter explores the potential impact of AI on customer service jobs, discussing the rise of AI agents and their potential to replace multiple human roles. It also examines how AI tools can increase worker productivity and the implications for skill levels, wages, and the creation of new collar jobs.
NLW looks across a range of studies, surveys and predictions to try to parse out what the real impact of AI in the workplace might be.
Today's Sponsors:
Notion - Notion AI. Knowledge, answers, ideas. One click away. - https://notion.com/aibreakdown
ABOUT THE AI BREAKDOWN
The AI Breakdown helps you understand the most important news and discussions in AI.
Subscribe to The AI Breakdown newsletter: https://theaibreakdown.beehiiv.com/subscribe
Subscribe to The AI Breakdown on YouTube: https://www.youtube.com/@TheAIBreakdown
Join the community: bit.ly/aibreakdown
Learn more: http://breakdown.network/