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Mamdani Election, Shell in Talks to Acquire Rival BP | David Senra, Yancey Strickler, Joe Weisenthal, Alex Atallah, Michael Moriarty, Nikunj Kothari, Alex Kehr

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The Authenticity of Podcasts and Promoting AI Customer Service

This chapter explores the genuine connections formed through podcasts versus traditional advertising, highlighting their engagement impact. It also introduces Finn, an AI customer service agent, showcasing its effectiveness and the business strategy behind its promotion.

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