Evolving Call Queues in Microsoft Teams

Scott Plette, Partner Group Program Manager for Teams Calling and Premium shares his insights into how the Queues app is offering new capabilities and value to customers. 

• How Queues App is enhancing team collaboration, managing customer calls, and providing reporting and insights
• Upcoming features include shared call history, integration with Microsoft Shifts, and enhanced mobile capabilities
• How the integration of AI, including Copilot features, will provide intelligent insights, automate call recaps, and enhance customer interaction analytics.
• Advanced call monitoring features coming soon include barge, whisper, and monitor functionalities

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