Microsoft Teams Queues App with Scott Plette, Partner Group Product Manager - Calling and Premium
Microsoft Teams Insider
Evolving Call Queues in Microsoft Teams
This chapter explores the enhancements and development of the call queues feature in Microsoft Teams, highlighting its transition from traditional systems to a more integrated app. It addresses user feedback, recent advancements like live statistics and automation for dynamic environments, and the importance of flexibility for various organizations. The conversation emphasizes ongoing improvements aimed at optimizing call handling and collaboration among users.
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