The Disconnect Principle

I want to thank our mutual friend Dan Horowitz over at linkedin who introduced us. I am very glad that I read the disconnect principle. And what is missing there is how you are thinking when you walk into these discussions about performance. So despite Max's ability to try to follow the script, his body language, his impromptu words, his tone of voice, it all betrayed him. His careful script was worthless because the employee knew exactly what he was thinking and where he was going. He went off feeling confident and, you know, ready to go. When we debriefed later, it was clear that he was miserable. He had failed again. It was talking to him and listening