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Launch Series Ep.6: First 100 Days with Sam Krieg & Chris Hendriksen

Think Like an Owner

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Identifying and Prioritizing Problems in a Business

This chapter focuses on the process of recognizing and prioritizing problems in a business, emphasizing the significance of addressing repeated and persistent issues. It also discusses the importance of identifying the root cause and solving problems that drive customer value, using the concept of 'glass balls' and 'rubber balls' to distinguish between recoverable and damaging issues.

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