Tom Wheelwright: If It's Not Fun, Rethink Client Service | Accounting Influencers
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Building Relationships Through Client Service
This chapter emphasizes the critical balance between nurturing client relationships and establishing clear outcomes in client service, particularly in the accounting profession. It discusses the advantages of a flat fee billing model that removes the fear of accruing costs, thereby encouraging open communication. The chapter ultimately advocates for accountants to position themselves as valuable assets to their clients by focusing on measurable outcomes and effective service delivery.
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