Product Strategy - The First Sign of a Game Changer

Annabella, the first time that we saw our our staye colders being promoters of product operations, was regarding the sea set. When we started the area in march 20 20, the relationship with sak holders, specially the field teams, the solution architect he satlgis, was really, really fragile. And we end up the year with a customer se sat satisfaction, meaning they call their satisfaction of 86%. This was mainly because we sat with them and we defined e in to end engagement processm. So this worked really, really well. Em, they felt much more involved, and then felt that p m listened to them.