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Episode #6: Interview with Julie Gore

Naturalistic Decision Making

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The Role of Decision Making in the Decision Making Process of Hospitality Managers

I was looking at exploring hospitality managers decision making processes. I looked at how rational they were and also whether or not they were using any heuristics and biases in their decision making. The most interesting ones were those who worked in banqueting, who kind of were responsible for organizing huge events which sometimes would be external to the hotel. They had quite challenging decisions to make on a day to day basis.

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