Becoming Expert
The Look & Sound of Leadership
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How Do You Use Labels Like That in Meetings?
CNN's John Defterios asked a psychologist to help him think about what he does. She suggested four labels that could be used in an awkward boardroom interaction. He said: 'Would having those four labels change anything? I nodded, but didn't speak' But she agreed they would make a difference and gave her advice on how to use them.
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