
Roger Martin: It’s Time For Leaders To Embrace A New Way Of Thinking
Lead From the Heart
Are There Any Retailers That Are Pivoted in the Direction That You're Advocating?
Casco recognizes that it's interactions between their front line workers in the stores and customers that are going to define the customer experience as either good or bad. Do you know any retailers? Are there companies that have pivoted in the direction that you're advocating that you're very well aware of? Sure, cacaskois a great example. There has always been cove under jimsenical view. And when he walks hes no longer see you, but still he locks the stores,. He is treated like a, like a godu because they know that his primary concern is how well is the company supporting its workers in doing their job?"
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