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273 Context Marketing Revolution by Matthew Sweezey

The Marketing Book Podcast

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Are You in Charge of Customer Experience?

Marketing has to become the owners and sustainers of all experiences. How is that supposed to happen if marketers aren't able to control all aspects of the experience delivery? i base my question in part on a book by jean bliss, chief customer officer. The number one key trait from high performers is executive byon. If we don't have an executive in charge then those other departments will change.

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