How to Manage Expectations in Sales and Customer Success

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Sales job is, you know, their main k p i is to keep getting you more and more sales. So what they can sometimes do is they like to promise things that you can't always provide. The last piece for the sales lining both sales and your customer's success team is managing expectation. If a customer does get unhappy, they'res still easier to close and turn around than a news prospect.

Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)