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Chris Voss: Never Split the Difference

FranklinCovey On Leadership

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How to Negotiate a Better Deal for the Other Side

People want to feel like they're seeking a mutual win-win without getting screwed. "There's always a better deal for the other side," she says. Get them talking, you find out what they're hoping for, what they're worried about,. You tease it out of them in a variety of ways"

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