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Episode #425: Agents, Evals, and the Future of AI: A Pragmatic Take with Christopher Canal

Crazy Wisdom

CHAPTER

Navigating AI Adoption in Business: Challenges and Evaluations

This chapter delves into the complexities of using AI in customer support, addressing the principal-agent dilemma and the potential bias in performance evaluations. It raises important discussions about privacy concerns, the human touch in service, and the need for effective metrics to evaluate AI's cost-benefit implications.

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