The Benefit of the Benefit of the Doubt

In his first book, i have a section called thebenefit of the benefit of the doubt. And so for me, i say, i bet this person didn't get up and say, i'm planning on being evil to day. I bet in their head there's some rationalization that makes sense, and i need to figure it out right now. So when i d personalize it and try my hardest to understand i'm regardless of how i'm feeling, it helps me to be more effective in the conversation.