5min chapter

Because You Need to Know® cover image

The Technology Approaches your Organization Must Do with Neil Wagner

Because You Need to Know®

CHAPTER

The Dilemma of Outsourcing or Hiring Out

Culture trumps everything. You can't cost it. You can only sense it. A lot of it is a misunderstanding amongst the leadership of the service oriented nature of the business they're in. I don't think there is any incentive program in the world that can be reasonably calculated to motivate the outsorcer to provide better service for a bonus. They think they can but I'm just maybe not enough creative enough, says John Defterios.

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