Special Episode — Back By Popular Demand: Fintech’s Getting Spicy
Breaking Banks
The Importance of Empathy in Repayment Negotiations
The message to the FinTechs, those who can get ahead of the curve is really look hard. Do you have collections practices in place? You know, and are you being customer focused about those practices? Are you going to have people with flexibility to be able to recover? empathy is not always a characteristic that's a strong presence in the banking system.
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