Why Are You Listening?

"I'm just trying to show up and talk about my friend. And you just have to care, and then you don't have to care any more." "You can go into that meeting and try to make it seem like you care ... which is not going to work" 'If you don't genuinely care about your employees, you can't do anything to make you yourself genuinely care' "'It's not a decision you make,' i guess that's something that you can't, it's not a decisions that you make,'" he says.