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11min chapter
Delivering services to the public—digitally—with Jennifer Pahlka
Forward Thinking
Reevaluating Tech and Policy in Public Services
This chapter explores the outdated technology used in public sector systems, particularly for unemployment insurance during the pandemic, revealing how it reflects deeper policy issues. It discusses the potential of AI to streamline regulations and improve service delivery while cautioning against complacency that technology may induce.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode