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Forget the Funnel: Gia Laudi's Masterclass on Knowing Your Customers

Content, Briefly

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Understanding Customer Needs

This chapter explores the 'jobs to be done' framework by focusing on insights from happy customers to enhance product engagement and marketing strategies. It illustrates the significance of customer research, emphasizes successful content alignment with customer voices, and shares a case study on adjusting marketing focuses based on varied customer needs.

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