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Negotiating for a Hostage With a Kidnapper
Chris Voss: The toughest part is if it looks bad from the beginning and you're getting engaged in a process anyway. "They want to make it look like they're negotiating, but they're not," he says of kidnappers. Bad guys are in touch with family members or don't give us a way to talk to them,. So you got to get with the family and discuss how you're going to approach things"