
Unlocking Customer Opportunities with a 360-Degree Perspective
Banking Transformed with Jim Marous
The Evolution and Impact of CRM in Financial Institutions
This chapter explores the evolution and significance of Customer Relationship Management (CRM) in financial institutions, underlining the necessity for effective data utilization. It highlights the ongoing challenges faced by institutions in adopting CRM tools and the importance of turning data into actionable insights for improved client management.
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