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#095 - Holding the Calm with Hesha Abrams

The Workplace Communication Podcast

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The Amygdala Is the Primitive Reptilian Brain

The amygdala is the fear and negativity center in the brain. When something happens that triggers it, your body goes into fight, flight or freeze. So if someone's upset, you just say, "Go, go, go, going, buck them" And then what you're doing is you validate their reality. The sandwich technique has been around forever but people don't use it.

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