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CrowdStrike: What Happened! with Regina Phelps

Preparing for the Unexpected

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Crisis Management in the Digital Age

This chapter examines the upheaval caused by a software update issue at CrowdStrike that spiraled into a widespread operational crisis impacting various sectors. The discussion highlights personal experiences during the chaos, particularly in healthcare and air travel, and underscores the necessity for effective crisis management strategies. Additionally, the chapter explores the complexities of liability, the legal implications of technological failures, and the burden on businesses and individuals during such disruptions.

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