14min chapter

Preparing for the Unexpected cover image

CrowdStrike: What Happened! with Regina Phelps

Preparing for the Unexpected

CHAPTER

Crisis Management in the Digital Age

This chapter examines the upheaval caused by a software update issue at CrowdStrike that spiraled into a widespread operational crisis impacting various sectors. The discussion highlights personal experiences during the chaos, particularly in healthcare and air travel, and underscores the necessity for effective crisis management strategies. Additionally, the chapter explores the complexities of liability, the legal implications of technological failures, and the burden on businesses and individuals during such disruptions.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode