CrowdStrike: What Happened! with Regina Phelps
Preparing for the Unexpected
Crisis Management in the Digital Age
This chapter examines the upheaval caused by a software update issue at CrowdStrike that spiraled into a widespread operational crisis impacting various sectors. The discussion highlights personal experiences during the chaos, particularly in healthcare and air travel, and underscores the necessity for effective crisis management strategies. Additionally, the chapter explores the complexities of liability, the legal implications of technological failures, and the burden on businesses and individuals during such disruptions.
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