Understanding High Conflict and Proven Solutions with Amanda Ripley
Cults, Culture & Coercion with Dr. Steve Hassan
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Are You Listening to Conflict?
Garry freedman and his colleague jack hamilsten have worked on active listening for many years. It's not just parroting back what the other person says, ah, but it's really trying to cure them. And then kind of a o distil what they've said into the most articulate language you can muster. Then check to see if you got it right, which is easy to forget to do that. But you have to check and be genuinely curious. Ah, but when people feel that you're really trying to understand them, everything changes. They say more interesting, newance things.
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