Mitre talked about mapping out the ideal journey in a visual way. The first thing we would do was go through each e of the journey. We'd say we want them to land on a landing page that's kofka one, o, one. And then ultimately there would be fields under that that would say,. what do we expect the user to see? Two, what do we Expect the user to learn? Three, what's the k p i ere measuring?

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