E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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The Importance of Integration With Platforms Like Clavio
We aggregate, normalize, clean all of that data. We just want to not have that the merchant worry about that type of complexity. And some of the other things that you do that I think are really smart is you have some important key integrations with platforms like Clavio. Many merchants will own the transactional email sending. It will send the UGC requests. With you, you know when the customer has received or not received a product and therefore you can send out these triggered notifications via the marketing automation platform they're using.
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