Alphonse Chappanis is one of the, I think pioneers really of human factors. What he did for aviation and it just how it spread into everything else. He was tasked with investigating crashes in World War II to find out why certain aircraft had much higher crash rates than others. And what he ended up finding was that there were two levers that were right next to each other and identical.
Ashley Karr teaches us that we can’t be exceptional at generalizing. She encourages us to always work with the people for whom we are designing. She motivates us to always trust ourselves and our instincts. She shows us how planning and organization are key contributors to success. She also inspires us to give back by […]