On page 76, Yvonne says she doesn't want to make you feel guilty. But what she does want is a solution that makes us both satisfied in a relationship. So that's contrast there. You don't want to do anything that's going to hurt the other person. And then you say, what you do want are the goal. The thing that you want out of the disagreement is coming to an agreement or a better understanding.
"Crucial Conversations: Tools For Talking When Stakes Are High" is name of the book that we review today. We'll cover high level techniques for making your convos with people more productive and fruitful. As they say in the book "It's not about communication. It's about results."
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