Rufus Griskam: Dan Heath's new book is called Upstream, The Quest to Solve Problems Before They Happen. He argues that we should celebrate the people in the background who keep things from going off the rails in the first place. Rufus: We spend our energy responding to crises when we could be looking for the root causes and working on prevention. This week, how to think upstream.
We knew a pandemic was coming. We knew our police were treating some of us differently than others. So why were we so unprepared for what happened? In this eye-opening conversation, Rufus and author Dan Heath dig into what it takes to root out problems at their source, both in our own lives and in the larger world.