Alistair Lowe-Norris, Chief Responsible AI Officer at Iridius and co-host of The Agentic Insider podcast, joins to discuss AI compliance standards, the importance of narrowly scoping systems, and how procurement requirements could encourage responsible AI adoption across industries. We explore the gap between the empty promises companies provide and actual safety practices, as well as the importance of vigilance and continuous oversight.

Listen to Alistair on his podcast, The Agentic Insider!

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Chapters

(00:00) - Intro
(02:46) - Trustworthy AI and the Human Side of Change
(13:57) - This is Essentially Avatar, Right?
(23:00) - AI Call Centers
(49:38) - Standards, Audits, and Accountability
(01:04:11) - What Happens when Standards aren’t Met?

Links

Iridius website

GPT-5 Commentary

Where's Your Ed At blogpost - How Does GPT-5 Work?
Zvi LessWrong blogpost - GPT-5: The Reverse DeepSeek moment
Blood in the Machine article - GPT-5 Is a Joke. Will It Matter?
Futurism article - Evidence Grows That GPT-5 Is a Bit of a Dud
Gary Marcus substack - GPT-5: Overdue, overhyped and underwhelming. And that’s not the worst of it.

Customer Service and AI Adoption

Gartner press release - Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn't Use AI for Customer Service
Preprint - Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies
KDD '25 paper - Retrieval And Structuring Augmented Generation with Large Language Models
Global Nerdy blogpost - Retrieval-augmented generation explained “Star Wars” style
The Security Cafe article - A Quick And Dirty Guide To Starting SOC2

Standards

Governance and Regulation

NIST framework - AI Risk Management Framework
EU AI Act article - Article 99: Penalties
Colorado Senate Bill 24-205 (Colorado AI Act) webpage
Utah Senate Bill 149 webpage

Microsoft AI Compliance

Schellman blogpost - Microsoft DPR AI Requirements and ISO 42001
Microsoft documentation - ISO/IEC 42001 AI Management System offering
Microsoft webpage - Responsible AI Principles and Approach
Microsoft Service Trust Portal documentation - Responsible AI Standard v2
Microsoft documentation - Supplier Security & Privacy Assurance Program Guide v11 April 2025

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