Setting Expectations for Your Support System

i structure my support system so that it is benefiting the overall ap, like the overall ap itself weigh more than it is benefiting any individual user. i want to use support as a way to make the better for everyone, not to necessarily make the experience of that one person better. I think what i've really found interesting an as all, i frequently ask questions. And in some ways, what i'm saying is that's the only time i'm ever going to answer that question. But if it isn't one of those things that was captured, then that's good for me to know. Also something that i think we'll get into after the break.