A complaint is based on when someone sends you an email and it goes to your inbox that little button that says junk or spam. You're only allowed one complaint per thousand emails. If you have more than that threshold the IP address that sent that email they can just turn it off in the back end. So yeah you get your IP shut down and then there's this whole warm-up process of slowly sending mail. That could take a month or two before you can actually get going where you're sending mail to the inbox.

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