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17min chapter
#16: Arash Azarbarzin - CEO of Highgate|Creating, Acquiring, and Scaling Brands
Masters of Moments
The Importance of a Warm Welcome and Recognition
This chapter emphasizes the significance of greeting and acknowledging guests in the hotel industry. It discusses the importance of making a good first impression and ensuring that guests feel valued and welcome. The speaker also highlights the significance of personal connection with general managers and strategies for hiring and retaining talent in the industry.
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