SaaStr 657: Gainsight CEO Nick Mehta Shares His Top 10 Mistakes in 10 Years of Running Gainsight: Part 2
The Official SaaStr Podcast: SaaS | Founders | Investors
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The Importance of Onboarding for SMBs
Jason: I hear this all the time. That we're going to stop supporting our smaller customers with our 360 onboarding portal, right? Right. And actually ironically, SMB sometimes need more handholding because they have less internal capability and they're like more distracted. So it's kind of weird. Like, you know, the smallest customer sometimes need more help. Jason: What I've learned is that SMB SAS now that does true onboarding that's not instant deploy, right? You can't deploy in 60 seconds. It's wonderful. The leaders in SMB that I work with have this one to one ratio. If there's humans involved, you got to get enough of
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