The Importance of Communicating With Your Team

"The biggest cause of serious error is a failure of communication," he says. "Having points in a checklist that, you know, is maybe a bit big and hairy just to ask the question can go really, really far" He sets up an internal forum at his church for people to talk about anything they're concerned about. It's purely communication and it allows us to do the asynchronous thing where we don't have to do it at the same time.