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How to Respond to Disrespectful Conversations
A lot of times it's because people are having an argument that could have been an innocent bystander. In the heat of the moment they're not thinking they're upset, they're enraged and passionate about whatever it is that they're talking about. So in that moment we pause and we think and then I go back to the steps of telling them that in these situations we have to pause and think how do I want to respond.