Introduction

In this powerful episode, we feature Marcus Gurske, a business communication specialist with deep experience in crisis management, cross-cultural leadership, and conference planning. Drawing from his work with Indigenous communities across Canada, Marcus shares how cultural awareness, empathy, and active listening play a vital role in navigating high-pressure conversations and resolving workplace conflicts.

You'll hear an unforgettable story about an elder who thanked Marcus for taking the time to understand their culture — a moment that shows the human side of crisis communication. We also dive into the role of storytelling, empathy, and presence in becoming a trusted communicator at work.

This episode is a masterclass in real-world English communication — perfect for non-native speakers who want to:

• Learn how to communicate clearly during workplace challenges

• Understand the power of tone, timing, and culture in business communication

• Practice English through authentic conversations with experienced professionals

Whether you're in meetings, interviews, presentations, or crisis situations, this episode will help you speak with more clarity, confidence, and cultural intelligence.

💬 Want to improve your English for business success? We currently have space for 5 professionals to join Teacher Curtis for 1-to-1 coaching. Book your trial session now and start speaking clearly, confidently, and effectively at work.

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