Hours before a strike deadline, Air Transat and the union representing airline pilots reached a tentative agreement. For customers, it comes as relief in the middle of a busy holiday travel season. And in a year already wracked by airline work stoppages, the threat of disruption and lengthy customer reimbursement periods continue to loom.
Mariya Postelnyak, The Globe’s Consumer Affairs reporter, speaks about what you need to know as a traveller, what’s afforded in air passenger protections, and how to get what you’re owed if your flights get cancelled.
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