Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
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The Evolution of Compensation for on-Call Work
It sounds like you had such a great culture of ownership that engineers cared so much that they wanted that extra sort of effort to be put in to on call. But at the same time as an organization, as leadership it sounds like you guys had concerns that this was unnecessary and people would get burnt out. And we'll of course talk more about that later. I have one more question about sort of the challenges you were facing at this time. Saw you also talk or write about the fact that at this point in time, only that original operations team that you talked about earlier actually had any form of compensation for doing on call. Wasn't something that we tried to solve across the entire org
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