The Importance of Listening

"It does give me hope when I see people, like your book beat my book in the New York Times bestseller list," he says. "The problem is, it's so fast. You can only get attention so fast, and then we're on to the next thing." If you could say a substantive thing that people could do every day, like in practice, every day, well, they could be an example because every time somebody says something, that somebody deems hurtful, they automatically stop.