
#96 James & Per give micro-feedback
UX Podcast
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How to Use Micro Feedback to Improve Your Security Experience
You get to rate the service in the text message. It's super fast and you get valuable information back. The other example she has is, and we've seen this. I think it's the physical, this is the more in-shop feedback system where they have these four smiley faces. And you've got to bash the button according to how your security experience was at the airport today. Exactly. We talked about this briefly before. There's some of the, I know there's a few places in here in Stockholm that have this kind of system. They're called the inside of the pond. Also the transport system here and the ticket shop for the transport system has one. But
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