The Bootstrapped Founder cover image

326: Zeno Rocha — From Bootstrapping to YCombinator

The Bootstrapped Founder

CHAPTER

The Value of Developer Feedback and Balancing Engineering Focus

The chapter emphasizes the importance of feedback from developers and the need to make it easy for them to provide input. It discusses the challenges of maintaining a tight feedback loop as a business grows and highlights the benefits of engineers having direct access to customer feedback. The conversation also delves into balancing engineering focus time with customer service involvement and creative strategies like team support nights to manage support load.

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